These Terms govern your access to and use of the OFITO app, website and services (the "App"), operated by Twenty Four Hour Preparing Meals (licence No. 282892, Ministry of Commerce and Industry), Doha, Qatar ("we", "us"), including meal plans from partner kitchens, workouts, food logging, Train together, Messages and OFITO Premium. By creating an account, ticking "I agree" or using the App, you accept these Terms. Our Privacy Policy explains how we use your data. If you do not agree, do not use the App.

1. Eligibility and your account

• You must be at least 18 years old to have an account and use the App; when you sign up you confirm that you are. Children cannot have their own account: a parent can add a child as a family member on the parent's own account and order the child's meals. Give accurate information, including your real date of birth, and keep it up to date. You are responsible for all activity on your account: keep your phone and login secure and tell us at once if you suspect misuse. One account per person.

2. Subscriptions & delivery

• We deliver across all of Qatar. Meals are prepared the day before your meal day and handed over in the evening for next-day consumption. Keep meals refrigerated and consume by the date on the label.
• Your plan's price includes the meals you selected and a delivery fee per delivery day, both shown before you pay.
• New customers' first delivery starts two days after subscribing; returning customers, one day.

3. Changes, skips & pauses

• You can change meal selections, skip a day, or pause your subscription in the app.
• Kitchen cutoff: the kitchen’s cook list for each meal day locks at 5:59 PM (Qatar time), two days before that meal day (your meals arrive the evening before the meal day). Changes or skips after that cutoff take effect from the next unlocked day; food already in production cannot be changed or refunded.

4. Cancellation & refunds

• You may cancel at any time, in the app or by contacting us.
• Refund amount: we refund the pro-rata value of undelivered days — days whose kitchen production has not yet been locked at the moment you cancel. Days already delivered or locked at the 5:59 PM cutoff, including their delivery-fee share, are not refundable.
• Refund method: refunds go back the way you paid — cash payments are refunded in cash (our team contacts you to arrange it); Fawran bank transfers are refunded by bank transfer to the account that paid; card payments are reversed to the original card.
• If a delivery fails for a reason on our side, that day is treated as undelivered and refunded or redelivered.
• The exact refund amount is shown in the app before you confirm a cancellation.

5. Payment

• In the iPhone app you pay for meal plans in cash on delivery or by Fawran bank transfer; card payment is offered on our website where available. Card payments are processed by our payment provider; we never store your full card number.
• A subscription with an unpaid previous balance cannot be renewed until the balance is settled.

6. Allergies & dietary needs

• Declare allergies in your profile — our kitchen plans around declared allergens. Meals are prepared in a kitchen that handles common allergens; trace contact cannot be fully excluded.

7. OFITO Premium (auto-renewable subscription)

• Premium is sold in the iOS app through Apple. The price, the billing period (monthly or yearly) and any free trial are shown in the app before you buy. Payment is charged to your Apple Account when you confirm the purchase.
• Your subscription renews automatically at the price shown unless you cancel at least 24 hours before the end of the current period. Your account is charged for renewal within the 24 hours before the period ends. Manage or cancel it at any time in your iPhone's Settings → your name → Subscriptions. Deleting your OFITO account does not cancel Premium; cancel it there.
• Eligible new subscribers may start with a free trial. Any unused part of a free trial ends when you buy a subscription.
• Refunds for App Store purchases are handled by Apple. Apple is not a party to these terms; Apple's standard licensed-application terms (EULA) also apply to the app, and Apple and its subsidiaries are third-party beneficiaries of them.
• You can use Restore Purchases on the Premium page to recover a subscription on a new device.
• Meal plans are a different thing: they are physical goods delivered to you and are paid for outside the App Store (sections 2–5).

8. Train together, Messages and shared content

• Train together and sending workouts are for people aged 18 and over. You connect only with people you invite or who invite you, and you decide what each friend can see.
• Interaction is limited to fixed cheers and fixed notes on a workout you send; there is no free-text chat between users.
• Rules. Do not use the features to harass, threaten, embarrass or target anyone, to send anything unlawful, sexual or hateful, or to impersonate someone. A workout you send must be your own or a standard one you may share.
• Report and block. You can block any person and report a person or a shared workout inside the app. We review reports and may remove content, limit features or close an account. We have zero tolerance for abuse, threats and anything involving a child, and we act on those reports first.
• You can stop sharing with one friend or with everyone at any time, and you can delete your account at any time (Profile → Delete my account).

9. Health information and AI features

• Activity, sleep, body and nutrition figures in the app are for your information; they are not medical advice and do not diagnose or treat anything. Talk to a doctor before changing your diet or training, and about any medical condition.
• Calories and nutrients from voice entries, photo scans and the food library are estimates and can be wrong. Check every result before you save it. Voice and photo features use an AI service (see the Privacy Policy) and only after you agree.
• Allergies: tell us your allergies when you order meals (section 6). Do not rely on a photo estimate or on the food library to judge whether a food is safe for an allergy.
• Exercise carries a risk of injury. Consult a doctor before starting any programme, especially if you are pregnant, have a medical condition or take medication. Stop and seek medical help if you feel pain, dizziness or shortness of breath. You exercise at your own risk and are responsible for correct technique, suitable equipment and a safe place.

10. Notifications

• We send service messages about your requests, deliveries and plan. Offers and news reach you only if you switch them on, and you can switch them off at any time in Settings → Notifications. See the Privacy Policy.

11. Licence and acceptable use

• We grant you a personal, limited, non-exclusive, non-transferable and revocable licence to use the App for your own non-commercial purposes. You must not copy, modify, reverse-engineer, scrape, resell or disrupt the App or its security, access it by automated means, or use it in breach of any law.

12. Our content and intellectual property

• The App, its design, the exercise library, videos, texts, recipes, menus, logos and the names OFITO and Twenty Four Meals belong to us or our licensors and are protected by law. These Terms do not transfer any of them to you.

13. Your content

• You keep ownership of what you add (food logs, workouts, photos, notes). You give us a worldwide, royalty-free licence to host, store, process and display it only to run the App for you and for the people you choose to share it with. You confirm you have the right to share it. We may remove content that breaks these Terms.

14. Coaches and third-party services

• Coaches whose plans you follow with a coach code are independent; they are not our employees or agents and we are not responsible for their advice. Services you connect (Apple Health, WHOOP, Oura, Withings, payment providers, Apple) are governed by their own terms; we are not responsible for them, their availability or the data they provide.

15. Availability, changes and events beyond our control

• We may change, suspend or stop any feature at any time and do not promise the App will be uninterrupted or error-free. We are not responsible for delays or failures caused by events beyond our reasonable control (for example weather, road closures, power or network outages, or official instructions); affected delivery days are redelivered or refunded under section 4.

16. Disclaimer

• To the extent permitted by the laws of Qatar, the App and its content are provided "as is" and "as available", without warranties of any kind. Nothing in these Terms removes rights you have that cannot be excluded by law.

17. Limitation of liability

• To the extent permitted by law, we are not liable for indirect or consequential loss, loss of data, profit or goodwill, or for harm arising from your exercise or diet decisions or from third-party services. Our total liability for any claim relating to the App is limited to the amount you paid us in the 3 months before the claim. Nothing limits our liability for fraud, for death or personal injury caused by our negligence, or for anything that cannot be limited by law.

18. Indemnity

• You agree to compensate us for claims, losses and costs (including reasonable legal fees) arising from your breach of these Terms, your misuse of the App or content you share.

19. Suspension and termination

• We may suspend or close your account, with notice where reasonable, if you break these Terms, misuse the App or the law requires it. You may stop using the App and delete your account at any time. Clauses that by their nature should continue (intellectual property, disclaimer, liability, indemnity, governing law) survive termination.

20. Changes to these Terms

• We may update these Terms. We will tell you in the App before material changes take effect and, where required, ask you to accept them again; if you do not accept, you may stop using the App and cancel under section 4. The "Last updated" date shows the current version.

21. Governing law

• These terms are governed by the laws of the State of Qatar, and the competent courts of Qatar have jurisdiction, without affecting any mandatory consumer rights you have where you live.

22. Language, severability and whole agreement

• These Terms are issued in Arabic and English; if they differ, the Arabic text prevails. If any part is found invalid, the rest remains in force. These Terms and Apple's licence terms are the whole agreement between you and us about the App. Not enforcing a right is not a waiver of it.

23. Contact

Questions, cancellations and refunds: [email protected] or WhatsApp through the app. Privacy requests: [email protected]. Legal notices: [email protected]. Reports about content or behaviour: [email protected] or the Report button in the app. Operator: Twenty Four Hour Preparing Meals, licence No. 282892 (Ministry of Commerce and Industry), Doha, Qatar. See also our Privacy Policy.